Frequently Asked Questions
Everything you need to know about your Outlaws Amsterdam experience.
What is the shipping time for domestic and international orders?
Orders within the Netherlands are typically delivered within 1-2 business days. International shipping varies by location but generally takes between 5-10 business days. You will receive a tracking link as soon as your order leaves our warehouse.
What is your return policy?
We offer a 14-day return window from the date you receive your package. Items must be in their original condition, unworn, and with all tags attached. Please visit our Returns Portal to start your request.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. Our garments are designed with a modern, tailored fit. If you are between sizes, we recommend sizing up for a more relaxed look or sticking to your usual size for a slim silhouette.
Which payment methods do you accept?
We accept a wide range of secure payment options including iDEAL, Klarna (Pay Later), PayPal, Apple Pay, and all major credit cards including Visa, Mastercard, and American Express.
Are your products sustainably made?
At Outlaws Amsterdam, we prioritize quality and longevity. We work with ethical manufacturers in Europe to ensure fair labor practices and utilize high-grade materials that are built to last, reducing the impact of fast fashion.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 30 minutes of the order being placed. Please contact our support team immediately via live chat or email.